TeleCommerce Automated Conversational Bot
Built a high-throughput conversational commerce bot and web management dashboard inside Telegram capable of catalog browsing, dynamic cart checkout, AI smart replies, instant invoice generation, and automated order tracking for 5,000+ daily shoppers.
The Core Challenge
Customer service agents were overwhelmed with repetitive stock inquiries, payment screenshot verifications, and order tracking messages across messaging platforms, causing 6-hour average reply delays.
The Architectural Solution
Deployed an event-driven Node.js & Laravel bot engine powered by NLP intent classification, synchronized real-time stock sync with MySQL, automated digital invoice generation with QR codes, and seamless automated bKash/Stripe payments right within the Telegram chat interface.
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